Support

 

Support for our software

We are always endeavored to improve our software and offer a professional support.

You can contact us in different ways:

Bug Tracking System:

Please use our Online Bug Tracking System. Announce bugs and feature requests (so-called tickets) and we will try there to care us as soon as possible for it.

Your advantage to Signup:

If you signup in the Bug-Tracking-System you will get a personal free account and you will always be informed automatically about status changes in your tickets. This is extremely meaningful for further inquiries. In addition you immediately will be informed by email, if your desire were converted or the bugs reported by you were repaired.

Logging in anonymously:

If you don't want to signup, you can also login anonymously. But note that you won't have the advantages that you will have by signing up.

Procedures:

 

Note:

The Bug-TrackingSystem is bilingual, i.e. both German and English. Do not let disturb yourself by the german terms.

Further Ways Of Contacting Us

Of course you can reach us also by telephone, via email or postal. You will get information about addresses and telephone numbers on our contact page.

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We offer the following support:

DiagramWizard 3	vers. 3.0	until the end of 2007
HTML ImageMapper 3	vers. 3.3	support ended
	vers. 3.5	until May 2008
HTML ImageMapper 8	vers. 8.3	support ended
	vers. 8.4	support ended
	vers. 8.5	support ended
HTML ImageMapper 9	vers. 9.0	support ended
	vers. 9.1	support ended
	vers. 9.2	until July 2008
HTML ImageMapper 10	vers. 10.0	at least until November 2008
HTML ImageMapper NG	vers. NG-AJAX	until August 2009
HTML ImageMapper NG2	vers. NG2-AJAX	unlimited until announced differently
GPS PhotoMapper 1	vers. 1.0	support ended
GPS PhotoMapper 2	vers. 2.0	until the end of 2008
GPS PhotoMapper NG	vers. NG-AJAX	until June 2009
GPS PhotoMapper NG2	vers. NG2-AJAX	unlimited until announced differently

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