Support for our software
We are always endeavored to improve our software and offer a professional support.
You can contact us in different ways:
Support by email
The easiest way to reach us is by sending an email to support@alta4.com. We're using an ticket system which allows us a fast and easyprocessing of your support request. Please leave the assigned ticket number in the email's subject line, or tell us the assigned ticket number when calling us.
Further Ways Of Contacting Us
Of course you can reach us also by telephone, via email or postal. You will get information about addresses and telephone numbers on our contact page.
Manuals
Manuals for our products can be found in the 
download area in the tab "manuals". Inform yourself online through the web help pages or download the manuals as a PDF file.
Support Live-Cycle
For the following software products we offer the following support guarantees:
| Product | Version | Support |
|---|---|---|
| atlasFX | vers. 1.8.0.1 vers. 1.9/1.9.1 vers. 2.0 vers. 2.0.1 vers. 2.0.2 vers. 2.0.3 vers. 2.0.4 vers. 2.0.5 vers. 2.1.0 vers. 3.0.0 vers. 3.0.1 vers. 3.0.2 vers. 3.0.3 vers. 3.0.6 vers. 3.1 vers. 3.1.1 vers. 3.1.2 vers. 3.2 | until July 2014 (expired) until August 2014 (expired) until October 2014 (expired) until November 2014 (expired) until December 2014 (expired) until January 2015 (expired) until Februar 2015 (expired) until Februar 2015 (expired) until March 2015 (expired) until June 2015 (expired) until July 2015 (expired) until July 2015 (expired) until September 2015 (expired) until December 2015 until June 2016 until July 2016 until September 2016 until further notice unlimited |
| DiagramWizard 3 | vers. 3.0 | until Ende 2007 (expired) |
| ExifExtractor Desktop | vers. 3.6 vers. 3.7 vers. 4.0 | until Mai 2014 (expired) until September 2014 (expired) until further notice unlimited |
| ExifExtractor Server | vers. 1.3 vers. 1.4 vers. 1.5 vers. 1.6 vers. 1.7 vers. 1.8 vers. 2.0 vers. 2.1 | until November 2011 (expired) until March 2012 (expired) until April 2013 (expired) until April 2013 (expired) until November 2013 (expired) until October 2014 (expired) until June 2015 (expired) until June 2015 (expired) |
| dataIMAGING Server | vers. 2.1.1 vers. 2.5 | until September 2015 (expired) until further notice unlimited |
| HTML ImageMapper 3 | vers. 3.3 vers. 3.5 | expired until Mai 2008 (expired) |
| HTML ImageMapper 8 | vers. 8.3 vers. 8.4 vers. 8.5 | expired expired expired |
| HTML ImageMapper 9 | vers. 9.0 vers. 9.1 vers. 9.2 | expired expired until July 2008 (expired) |
| HTML ImageMapper 10 | vers.10-AJAX | until November 2008 (expired) |
| HTML ImageMapper NG2 | vers. NG-AJAX | until August 2009 (expired) |
| HTML ImageMapper NG2 | vers. NG2-AJAX | until August 2011 (expired) |
| HTML ImageMapper NG10 | vers. 13.0 | until October 2013 (expired) |
| HTML ImageMapper 13.1 | vers. 13.1 | until October 2014 (expired) |
| HTML ImageMapper 13.2 | vers. 13.2 | until November 2014 (expired) |
| HTML ImageMapper 13.3 | vers. 13.3 | until further notice unlimited |
| GPS PhotoMapper 1 | vers. 1.1 | expired |
| GPS PhotoMapper 2 | vers. 2.0 | until July 2008 (expired) |
| GPS PhotoMapper NG | vers. NG | until June 2009 (expired) |
| GPS PhotoMapper NG2 | vers. NG2 | until Mai 2012 (expired) |
| PhotoMapper Desktop 10 | vers. 5 | until October 2013 (expired) |
| PhotoMapper Desktop 10.1 | vers. 5.1 vers. 5.2 | until June 2014 (expired) until November 2014 (expired) |
| PhotoMapper Desktop 10.2 | vers. 5.3 | until Februar 2015 (expired) |
| PhotoMapper Desktop 10.2.1 | vers. 5.4 | until Februar 2015 (expired) |
| PhotoMapper Desktop 10.2.2 | vers. 5.4.2 vers. 5.5 | until August 2015 (expired) until further notice unlimited |